Oh yes. Anybody who has worked directly with customers has undoubtedly dealt with some grief. Even if you haven’t worked with customers before, just imagine this situation. As you are working, you get a phone call. Guess who is on the phone?
An angry, impatient, chatty, rude, or skeptical customer. What do you do? Do you put this person in line and tell them how they should be acting?
Or do you behave like a good little boy or girl and say nothing?
Everybody has bad days. Who knows, maybe this person is an all-around great human being that is just having a bad day. Do you know what events have occurred in their life? They could have just had a family member pass away, so commenting on their rude behavior could be extremely hurtful. Be the bigger person!
Try to do some digging. Find a solution to whatever their issue is and provide the solution. The more you work with people, the better you will become at handling difficult customers. There is almost always something you can do or say to change their tone.
Set the tone
By combatting their negative energy with your own positive energy, you can have the power to cheer up this customer. By being so helpful, understanding, and polite, there is a great chance that you will be the sole contributor to changing this customer's attitude. Some people are just downright grumpy, and there is nothing you can do.
Don’t be rude to those people, if anything you should feel bad for them. Continue your day being the amazing person you are and don’t let those people bring you down!
Check out the 50 Top Job Interview Questions and Answers to find everything you need to prepare for your next interview.
Wrapping it up
Relating this back to the interview question “How would you handle a difficult customer”. Take everything that you learned above into account. Tell your interviewer specifically how you were understanding towards the customer’s behavior, creative in providing a solution, and positive.
Not being brought down by this customer’s negativity. If you do these things, you will not only ace this interview question, but you will be much happier in life while dealing with difficult customers.
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