How Would You Handle a Difficult Customer?

How Would You Handle a Difficult Customer?

Oh yes. Anybody who has worked directly with customers has undoubtedly dealt with some grief. Even if you haven’t worked with customers before, just imagine this situation. As you are working, you get a phone call. Guess who is on the phone?

An angry, impatient, chatty, rude, or skeptical customer. What do you do? Do you put this person in line and tell them how they should be acting?

Or do you behave like a good little boy or girl and say nothing?

Be understanding

Everybody has bad days. Who knows, maybe this person is an all-around great human being that is just having a bad day. Do you know what events have occurred in their life? They could have just had a family member pass away, so commenting on their rude behavior could be extremely hurtful. Be the bigger person!

Be creative

Try to do some digging. Find a solution to whatever their issue is and provide the solution. The more you work with people, the better you will become at handling difficult customers. There is almost always something you can do or say to change their tone.

Set the tone

By combatting their negative energy with your own positive energy, you can have the power to cheer up this customer. By being so helpful, understanding, and polite, there is a great chance that you will be the sole contributor to changing this customer's attitude. Some people are just downright grumpy, and there is nothing you can do.

Don’t be rude to those people, if anything you should feel bad for them. Continue your day being the amazing person you are and don’t let those people bring you down!

Check out the 50 Top Job Interview Questions and Answers to find everything you need to prepare for your next interview.

Wrapping it up

Relating this back to the interview question “How would you handle a difficult customer”. Take everything that you learned above into account. Tell your interviewer specifically how you were understanding towards the customer’s behavior, creative in providing a solution, and positive.

Not being brought down by this customer’s negativity. If you do these things, you will not only ace this interview question, but you will be much happier in life while dealing with difficult customers.

For more amazing tips on interviewing, check out Find My Profession today! Join the millions of people who are choosing to take their career to the next level.

  • 7 Simple Mistakes to Avoid During a LinkedIn Profile Makeover

    7 Simple Mistakes to Avoid During a LinkedIn Profile Makeover

    Social Media has changed the world. Whether you like it or not, it appears that it is here to stay! Although LinkedIn has been around for years, many people do not take advantage of all the features at their disposal. Make sure you are aware of these 7 simple mistakes to avoid during a LinkedIn profile makeover.

    Find My Profession by The FMP Contributor
    Read On
  • The Best Time of Year to Look for a Job

    The Best Time of Year to Look for a Job

    Take a look at your resume and see if you notice anything funny. Do you notice, throughout your career, you seem to change jobs during the same months? The best time of year to look for a job rolls around every year at the same. See if you search for jobs and get hired during the best time to find a job.

    Find My Profession by The FMP Contributor
    Read On
  • LinkedIn Headline Ideas That Don't Suck

    LinkedIn Headline Ideas That Don’t Suck

    Many people never take the time to update their LinkedIn headline and as a result, their LinkedIn sucks. Having a catchy LinkedIn headline is the very first step to help your profile stick out from the crowd. The good news is that your LinkedIn headline is one of the easiest areas that you can fix.

    Find My Profession by The FMP Contributor
    Read On
See All Articles